Delivery and execution

  • Goods are delivered to the delivery address provided when placing the order. Please check the completeness and conformity of the information you give Mylildressing. Mylildressing cannot be held responsible for any typing errors and their consequences in terms of delays or delivery errors. In that case, any expenses incurred for reshipping the order will be assumed by the customer. Mylildressing.com cannot be held responsible for delays in deliveries due to errors or disturbance attributable to carriers (including in the event of all-out of partial strike, in particular of mail services, transport and/or communications).

  • Orders placed and paid for on Mylildressing.com before 5pm (except on Sundays and public holidays) are processed and shipped on the same day. On Saturdays, orders placed and paid for before 11am are processed and shipped on the same day. However, depending on the goods purchased, it may take additional time to process and prepare an order: between 1 and 2 working days. The carrier transit times provided below can be taken into account as of reception of the email confirming the shipment. Mylildressing informs you that these shipping times do not include Saturdays, Sundays, and public holidays.
  • When a product is in stock it will be delivered to the delivery address within a period of 1 to 4 working days. If a good is not in store, it will be delivered at the delivery address within a period of 3 to 6 working days. We inform you of the delivery period in your order confirmation.
  • Deliveries:

 

DELIVERY MODE

USUAL DELIVERY TIME

FROM

BPOST Belgium

1 to 3 working days

€5.50

BPOST International

2 to 5 working days

€7.91

Colissimo

48-72h

€5.90

Chronopost

24h

€9.50

Points Relais

(Mondial Relay)

48h

€3.90

FEDEX Europe

2 to 3 working days

€6.89

FEDEX Rest of the world

Within 5 working days

€19

UPS

 

1 to 2 working days

€6.89

 

Should you need any further information on delivery conditions in a specific country, please contact Mylildressing's customer service at any time.

Orders destined for countries outside the European Union are not subject to Belgian VAT. However, they are subject to any taxes and customs duties of the country of destination. These costs and the procedures related thereto shall be paid for by the customer/consignee. They are to be paid directly to the carrier upon delivery.

You are also responsible for checking it is authorized by the law of the country of delivery to import the goods ordered. We recommend you contact the customs service for more information.

 

BPOST parcel distributor (usual delivery time: 24h)

This delivery mode makes it possible to pick up a parcel at the pick-up point of your choice (in Belgium) within 24h. You can collect your parcel from the parcel distributor via the QR code or 6-digit code you received by email and/or text message as soon as your parcel has been delivered to the parcel distributor by BPOST. You can collect your parcel from the distributor 24/7. The parcel remains available there for five days. You will receive a reminder on the second and fourth days after the parcel has been delivered if you have not collected it yet.

 

BPACK 24h pro (usual delivery time: 24h)

With BPACK pro, goods are delivered at your home within 24h (1 working day), from Mondays to Fridays, between 9am and 6pm (except on public holidays). If you are absent at the time of delivery, the carrier will leave a non-delivery notice so you can collect your parcel from the nearest post office. You can also call the phone number on the non-delivery notice to ask for the carrier to redeliver the parcel at your home for free (second delivery only). The parcels are held at the post office for 10 working days. If, after the period indicated by the carrier, you have not collected your parcel, it will be sent back to Mylildressing. Mylildressing reserves the right to refund the purchase price. Freight charges will be at your expense.

 

BPOST international (usual delivery time: 2 to 5 days)

Goods are delivered at your home within 2 to 5 working days, depending on the destination. Count 1 to 2 additional days for Spain, Bulgaria, Iceland, and Lithuania. If you are absent at the time of delivery, the carrier will leave a non-delivery notice so you can collect your parcel from the nearest post office. You can also call the phone number on the non-delivery notice to ask for the carrier to redeliver the parcel at your home again for free (second delivery only). The parcels are held at the post office for 10 working days. If, after the period indicated by the carrier, you have not collected your parcel, it will be sent back to Mylildressing. Mylildressing reserves the right to refund the purchase price. Freight charges will be at your expense.

 

Colissimo France (usual delivery time: 48h)

With the Colissimo standard delivery mode, you can receive your parcel within 48h, after the time of shipment, via La Poste and the Colissimo Expert or Profil delivery mode (excluding order processing and preparation, which can take 1 or 2 days). Goods are delivered in France from Mondays to Saturday mornings, except on public holidays. The costs incurred for this option depend on the total weight and volume of the products ordered.

The parcel is carried by La Poste and delivered against signature to the delivery address you provided. If you are absent at the time of delivery, the carrier will leave a non-delivery notice at the delivery address so you can collect your parcel from the nearest post office. The parcels are held by La Poste for 15 calendar days. If, after the period indicated by the carrier, you have not collected your parcel, it will be sent back to Mylildressing. Mylildressing reserves the right to refund the purchase price. Freight charges will be at your expense.

 

Chronopost Express (usual delivery time: 24h)

With the Chronopost express delivery mode, you will receive your parcel within 24h, as from the time it was shipped by Chronopost (excluding order processing and preparation, which can take 1 or 2 days). Goods are delivered in France from Mondays to Fridays, except on public holidays. The costs incurred for this option depend on the total weight and volume of the products ordered.

The parcel is carried by La Poste and delivered against signature to the delivery address you provided. Please make sure the information you provided regarding the access to the delivery point is accurate (code, building, floor, door...), and you also gave a phone number, so you can easily be reached. If you are absent at the time of delivery, the carrier will leave a non-delivery notice at the delivery address. The notice will enable you to collect your parcel following the procedures indicated by the carrier. The parcels are held by La Poste for 15 calendar days. If, after the period indicated by the carrier, you have not collected your parcel, it will be sent back to Mylildressing. Mylildressing reserves the right to refund the purchase price. Freight charges will be at your expense.

 

UPS (usual delivery time: 24h-48h)

With this delivery mode, you will receive your parcel within 24-48h, as from the time it was shipped by UPS (excluding order processing and preparation, which can take 1 or 2 days). Goods are delivered from Mondays to Fridays, except on public holidays. This delivery mode is usually used for the shipment of fragile, bulky, or heavy goods. The costs incurred for this option depend on the total weight and volume of the products ordered. The parcel is carried by UPS and delivered against signature to the delivery address you provided. Please make sure the information you provided regarding the access to the delivery point is accurate (code, building, floor, door...), and you also gave a phone number, so you can easily be reached. If you are absent at the time of delivery, the carrier will leave a non-delivery notice indicating the date of their next visit. You can also call UPS customer service to set a new delivery date that suits you better. After three absences at the time of delivery, the parcel will be automatically sent back to Mylildressing. Mylildressing reserves the right to refund the purchase price. Freight charges will be at your expense.

 

 

FEDEX (usual delivery time: 2 to 3 days for Europe, 5 days for the rest of the world)

With this delivery mode, you will receive your parcel at your home within 2 to 3 days in Europe, and within 5 days for the rest of the world. Goods are delivered from Mondays to Fridays, except on public holidays. The parcel is carried by FEDEX and delivered against signature to the delivery address you provided. If you are absent at the time of delivery, FEDEX will contact you by phone to redeliver your parcel for three consecutive days. If the the carrier was unable to deliver the parcel, it will be automatically sent back to Mylildressing. Mylildressing reserves the right to refund the purchase price. Freight charges will be at your expense.

 

  • If we are not able to deliver on time, we will always notify you before the to the end of the delivery period.  If we do not, you can cancel your order for free. In that case we will refund you within 30 days after dissolution of the agreement.

  • The shipment of goods and gift vouchers is always at our risk. So you do not have to worry about goods lost during transportation. If you, however, return goods to us within 14 days after delivery because you prefer not to keep them, you will be responsible for the transportation.
  • If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back within 14 calendar days after delivery.
  • We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer.